This is the rob blatt blog.

I got a call from Cablevision, my soon to be cable/phone/internet provider saying that Charter Communications wasn’t allowing them to port my phone number because I had called Charter to cancel my service. Charter had to get in one last sucker punch on me before I kick their sorry asses to the curb.

What? I can’t change my phone number because I’m switching services?

If this was girlfriends, the rules would work the following way:

If you break up with your old girl friend, then you can not get a new one. You can not break it off with your old girl friend until you are into a new relationship. Hey, wait a second, that’s how I found my wife…

On the other side of things, I’d give customer service another F for lack of communication within the organization. The woman I spoke to asked me why anyone else I had spoken to didn’t tell me about the canceled service thing before I got up the chain of command to her. She was the first person I’d spoken to about my issue. No wonder Charter Communication has a poor record with the Better Businesss Bureau and newspaper articles claim it’s the company St. Louis Loves to Hate. I hate them too, but for another two weeks I have to put up with their crap.

Apparently lots of people hate Charter, and it’s wel known. A St. Louis Today column includes an interview with an ex-employee which says that Charter lies to their customers, which isn’t surprising at all.