This is the rob blatt blog.

Dear Mr Blatt

Thank you for contacting us over the Internet about Colgate Luminous
Toothpaste. Your interest in our products and company is greatly
appreciated.

Your response involved material we wanted to send you, therefore the
response has been sent via regular (postal) mail and should reach you
within three weeks.

If you do not receive this response through regular mail, or have any
questions about this, please contact us again by email, or by calling
us at 1-800-468-6502, and provide the number appearing after my name
below.

Once again, thank you for taking the time to contact us. We hope this
information is helpful.

Sincerely,

Charissa
Consumer Affairs Representative
Consumer Affairs

Here’s my thing with this response. I tosunds a lot liek I’m going to be getting some coupons in the mail because the product I bought sucks. I’m not interested in a a refund or coupons or another tube of toothpaste. I want this company to say “We have gotten a fair amount of complaints about this toothpaste, and we’re going back to the drawing board with the design.” or “We’re pulling the product because while it advertises to “stay-clean”, it has not done that.”

However, I’ll take a free tube of toothpaste.