First, some back story.
So when we moved into the house, I went batshit crazy trying to get Charter Communications to install my cable. It took almost two weeks longer than they said it would. They sent multiple differen trucks, each one telling us that they couldn’t install our cable because they needed a bucket truck/cherry picker in order to properly install the cable to the house.
We called a competitor and scheduled an appointment. Our house is on a town line and we have the opportunity to go with a different company. I don’t like Cablevision and I don’t want to contribute any money to the Dolan family, nor do I want to support their demolition of the New York Knicks franchise. I let Charter know that I called Cablevision and scheduled an appointment. If they missed the next appointment, I’d be going with Cablevision and that was that.
They eventually did send someone who was willing to break the law to install our cable. It’s a long story, but it involves the Bridgeport police who are stationed right across the street from us unwilling to cross the street into Trumbull to help us out for five minutes. The guy got up on a ladder on a utility pole and installed it anyway. I could have kissed him.
So what happened this time?
So an asshole plowed through our fence on Saturday. Only hit our corner, but he knocked down the utility pole, taking our electricity, phone, cable and internet with it. Electricity was back within 7 hours of the pole getting knocked down. They put a brand new pole up and hooked up our house with no problems. I waited until Sunday morning to cal about the cable, knowing that it was going to be a painful process. They assured me that they would have our services restored within 24 hours. If it’s more than 24 hours, they will lower my bill for the month. At 5:17 today, my bill is lowered this month.
At 9:37 I got a cal this morning that we were next in line to get our service re-installed. Sweet. Amber’s home today and when you HAVE to be home, it feels like you’re trapped. especially when you’ve got no cable or internet. With this in ind I called at 11:30 to mke sure that someone was coming to the house and Amber hasn’t been sitting around all day for nothing. Apparently they were delayed (but never called) and they still hadn’t began to leave for the house. After a 31:52 conversation, I found out a few things.
The woman I spoke with (Sheryl at the Help Desk) is smarter than their technicians. after reading my issue witht he pole being knocked over, she had two things to say. One was “that must have been quite an accident.” the sceond was “It’s obvious that they would need a bucket truck in order to get to the pole. They had to know that and the technician will be driving one.”
I opted to wait on the line until she found out. Sheryl is smarter than the technicians or whoever set up the appointment because they didn’t send a bucket truck this morning. They sent a guy in a van. She called and made sure that someone will come with a bucket truck.
So we’ll see. This is the third time I have had a major problem with Charter Communications. I hate that company.
I Hate Charter Communications. By the way, if you read that, they upgraded all service to 5Mbps anyway.
