I'm Rob Blatt. For the most part I wrote about my dogs, music and technology. I swear quite a bit, so this blog isn't for people who can't handle that. I encourage you to subscribe to the RSS feed. All the random images to the right are courtesy of my amazing wife.
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So I joined the forums over at Q Users.com. Each time I type it I do a double take thinking I accidentally typed queers.com.
It makes sense as a community for users of the Motorola Q smartphone be names “Q Users”, but it gets a little to close for comfort when I’m not paying attention.
Dear Mr Blatt
Thank you for contacting us over the Internet about Colgate Luminous
Toothpaste. Your interest in our products and company is greatly
appreciated.Your response involved material we wanted to send you, therefore the
response has been sent via regular (postal) mail and should reach you
within three weeks.If you do not receive this response through regular mail, or have any
questions about this, please contact us again by email, or by calling
us at 1-800-468-6502, and provide the number appearing after my name
below.Once again, thank you for taking the time to contact us. We hope this
information is helpful.Sincerely,
Charissa
Consumer Affairs Representative
Consumer Affairs
Here’s my thing with this response. I tosunds a lot liek I’m going to be getting some coupons in the mail because the product I bought sucks. I’m not interested in a a refund or coupons or another tube of toothpaste. I want this company to say “We have gotten a fair amount of complaints about this toothpaste, and we’re going back to the drawing board with the design.” or “We’re pulling the product because while it advertises to “stay-clean”, it has not done that.”
However, I’ll take a free tube of toothpaste.
Feedback sent to Colgate today:
This product makes me - “Furious” (furious was an actual choice that I had)
Product - Colgate Luminous
Your “Stay-Clean Cap” stayed clean for about a month and a half, after that, it fell apart and made a mess of the toothpaste tube that it was the dispenser for. Not only did it not “stay-clean” it now makes more of a mess than any other tube of toothpaste I’ve ever used.
I have read other complaints of this on the internet and it makes me wnder if this product was properly tested. I am extremely upset as I paid a premium just to have the toothpaste that wasn’t going to make a mess, yet it has made a mess of my bathroom sink.
the immediate response:
Dear Robert Blatt,
Thanks for your feedback or question. Colgate appreciates hearing from the public, as it helps in our efforts to keep you smiling! A message has been sent to the appropriate parties. You will hear back from us within a few business days.
Sincerely,
Colgate-Palmolive
